Terms and conditions Jet-Express

1.1 Jet-Express: Clean-Force B.V., trading under the trade name Jet-Express.

1.2 Client: the natural person or legal entity that places a transport order.

1.3 Shipment: all goods, documents, parcels or other items transported under one order.

1.4 Consumer: a natural person acting for purposes outside his trade or professional activity.

2.1 An order may be placed via the website, by e-mail, by telephone or by accepting a quotation.

2.2 The agreement is formed as soon as Jet-Express confirms the order in writing or electronically, accepts the shipment or begins performance.

2.3 The client provides complete and accurate information in good time regarding dimensions, weight, contents, value, pickup and delivery address, accessibility, contact persons and desired time windows.

2.4 Obvious errors in rates, availability or order details do not bind Jet-Express if the client could reasonably have recognised the error.

3.1 Jet-Express performs the order with due care and may engage auxiliary persons or subcontracted carriers for its performance.

3.2 Stated pickup and delivery times are indicative, unless a guaranteed time window has been expressly agreed in writing.

3.3 In the event of inaccessibility, waiting time, an incorrect address, refusal or absence of the recipient, Jet-Express may charge reasonable additional costs for waiting, a new delivery attempt, return transport or storage.

3.4 The client ensures that the shipment is properly packaged and suitable for normal road transport, transhipment and handling.

4.1 Without prior written acceptance, Jet-Express does not transport hazardous substances, weapons, narcotics, cash, securities, precious metals, valuable jewellery, live animals, human remains or goods whose possession or transport is prohibited.

4.2 Perishable, temperature-sensitive, fragile or exceptionally valuable goods must be reported in advance. Jet-Express may require additional conditions, surcharges or separate insurance.

4.3 The client is liable for damage and costs arising from incorrect information, inadequate packaging or undisclosed special characteristics of the shipment.

5.1 Consumers pay immediately via the website, unless another payment method has been expressly agreed.

5.2 Business clients pay in accordance with the order confirmation, quotation or framework agreement. In the absence of a deviating arrangement, the payment term is 10 days from the invoice date.

5.3 For large, valuable or one-off orders, Jet-Express may require an advance payment or full prepayment.

5.4 Rates are based on the information provided. Additional work, waiting time, toll, ferry, parking, customs, storage and return costs may be charged additionally where they were not included in the rate.

5.5 In the event of late payment by business clients, statutory commercial interest and reasonable extrajudicial collection costs are due. For consumers, only the mandatory statutory rules on interest and collection costs apply.

6.1 A cancellation or change must be communicated as soon as possible by e-mail or another channel confirmed by Jet-Express.

6.2 For cancellations more than 24 hours before the agreed pickup time, no cancellation costs are charged, except for external costs already incurred.

6.3 For cancellations between 24 hours and 2 hours before the pickup time, Jet-Express may charge 50 percent of the agreed trip price plus external costs already incurred.

6.4 For cancellations within 2 hours before the pickup time, after the courier has departed, or if the shipment is not ready or not available, Jet-Express may charge 100 percent of the trip price plus demonstrable additional costs.

6.5 For recurring business trips, deviating termination and cancellation rules may be agreed in a framework agreement.

6.6 For consumers, these cancellation rules apply insofar as mandatory consumer law does not provide otherwise. If the consumer requests that the service starts within any statutory cooling-off period, a proportionate amount may be due for services already performed in the event of cancellation.

7.1 Domestic road transport within the Netherlands is subject, insofar as validly agreed, to the General Transport Conditions 2002 (AVC). Cross-border road transport to which the CMR Convention applies is governed by the mandatory provisions of that convention.

7.2 In the event of loss or damage during Dutch domestic transport, liability is limited in accordance with the applicable AVC limit, currently a maximum of EUR 3,40 per kilogram of lost or damaged gross weight, unless mandatory law provides otherwise.

7.3 For international road transport to which CMR applies, liability is in principle limited to 8,33 Special Drawing Rights per kilogram of missing gross weight, subject to the exceptions and mandatory rules of the CMR Convention.

7.4 Liability for delay is limited to the amount resulting from the applicable transport rules and, for CMR transport, to a maximum of the carriage charge, unless mandatory law provides otherwise.

7.5 A higher declared value or a special interest in delivery applies only if this has been accepted in writing before commencement and the agreed surcharge has been paid.

7.6 Jet-Express is not liable for indirect damage, consequential damage, loss of profit, missed savings or reputational damage, insofar as exclusion is legally permitted.

7.7 No limitation applies to damage that may not be limited or excluded under mandatory law.

8.1 Visible damage or shortages must be noted on the proof of delivery upon delivery. Non-visible damage must be reported in writing as soon as possible and within the applicable statutory or treaty period.

8.2 A claim contains at least the order number, proof of the contents and value, photos of the packaging and the damage, the weight of the affected goods and other reasonably required information.

8.3 The client retains the packaging and the damaged goods until Jet-Express has been able to investigate the claim.

8.4 Other complaints must be reported by e-mail within a reasonable period after discovery. A complaint does not suspend the payment obligation, except insofar as mandatory consumer law provides otherwise.

9.1 Jet-Express is not obliged to perform as long as performance is reasonably impossible or disproportionately burdensome due to circumstances beyond its reasonable control, including extreme weather conditions, road closures, border measures, strikes, war, government intervention, failures in infrastructure or transport networks and sudden failure of necessary systems or vehicles.

9.2 Jet-Express informs the client as soon as possible and may suspend or adjust performance or terminate the agreement if continuation is not reasonably possible.

10.1 Jet-Express processes personal data for accepting, performing, tracking, invoicing and settling orders and for compliance with legal obligations.

10.2 The client warrants that contact details of senders and recipients are provided to Jet-Express lawfully and informs the persons concerned where necessary.

10.3 Electronic communication and order confirmations serve as written evidence, subject to proof to the contrary.

11.1 Jet-Express may refuse, suspend or terminate an order if the client fails to pay, provides insufficient information, offers a prohibited or unsafe shipment or otherwise materially fails to perform.

11.2 Reasonable costs of return transport, storage, waiting time and necessary safety measures are borne by the client, insofar as legally permitted.

12.1 The agreement is governed by Dutch law, with due observance of mandatory international transport law and mandatory consumer protection that cannot be excluded under applicable rules.

12.2 Disputes with business clients are submitted to the competent court of the place of establishment of Clean-Force B.V., unless mandatory law or the CMR Convention designates another competent court.

12.3 Consumers may submit a dispute to the court that has jurisdiction by law.

12.4 If a provision is invalid or unenforceable, the remaining provisions remain in force. The parties shall replace the provision concerned with a valid provision that most closely approximates its purpose and intent.