Privacy Policy
Last updated: December 2025
Jet-Express respects your privacy and ensures that your personal data is protected. This privacy policy explains what data we collect, why we do so, and how we protect your data.
1. Data Controller
Jet-Express is responsible for the processing of personal data as described in this privacy policy.
Contact details:
- Company name: Jet-Express
- Belgium: Tielt-Winge, +32 484 44 88 54
- Netherlands: Maastricht, +31 85 115 5002
- Email: info@jet-express.eu
- Website: www.jet-express.eu
2. What data do we collect?
We collect the following personal data:
When creating an account:
- First and last name
- Email address
- Phone number
- Company name (optional)
- VAT number (for business customers)
When placing a shipment:
- Pickup and delivery addresses
- Recipient contact details
- Description of goods
- Special instructions
Automatically collected data:
- IP address
- Browser type and version
- Pages visited and click behavior
- Date and time of visit
3. Why do we collect this data?
We use your data for:
Service execution: To pick up and deliver your shipments
Communication: To inform you about the status of your shipment
Invoicing: For creating and sending invoices
Customer service: To answer your questions
Service improvement: To optimize our website and services
Legal obligations: To comply with accounting and tax requirements
4. How do we protect your data?
We take the protection of your data seriously:
SSL encryption: All data transfer is encrypted via HTTPS
Secure servers: Data is stored on secure servers
Limited access: Only authorized personnel have access
Regular audits: We regularly review our security measures
Payment processing: Payments are securely processed via Stripe (PCI-DSS certified)
5. Cookies
Our website uses cookies:
Functional cookies (necessary):
- Session cookies for login
- Language preference
- Cart/shipment data
Analytical cookies:
- Google Analytics (anonymized)
- To analyze website usage
You can block cookies through your browser settings. Note: some features may not work correctly.
6. Your rights (GDPR)
Under the General Data Protection Regulation, you have the following rights:
Right of access: You can request what data we have about you
Right to rectification: You can have incorrect data corrected
Right to erasure: You can request your data to be deleted
Right to restriction: You can have processing restricted
Right to portability: You can request your data in a common format
Right to object: You can object to certain processing
To exercise your rights, contact us at info@jet-express.eu
7. Retention periods
We do not store your data longer than necessary:
Account data: As long as you are a customer + 2 years after last activity
Shipment data: 7 years (legal retention period for invoices)
Communication: 2 years after handling
Analytical data: 26 months (anonymized)
8. Third parties and processors
We only share your data with:
Stripe: For secure payment processing
Resend: For sending emails and invoices
OpenRouteService: For route calculation (addresses only, no personal data)
We never sell your data to third parties for marketing purposes.
Contact & Complaints
Do you have questions about this privacy policy or do you want to file a complaint? Contact us:
You also have the right to file a complaint with the supervisory authority:
Gegevensbeschermingsautoriteit (GBA)
www.gegevensbeschermingsautoriteit.be
Autoriteit Persoonsgegevens (AP)
www.autoriteitpersoonsgegevens.nl